FAQ

Frequently Asked Questions (FAQ) - TRULY BROKEN

1. What is TRULY BROKEN? Truly Broken is a small clothing brand that specializes in new age street. We offer a range of stylish and high-quality clothing items designed to bring awareness to the struggles of mental health.

2. How can I place an order? To place an order, simply browse our online store at trulybrokenco.com and add the desired items to your shopping cart. Once you have selected all the items you want, proceed to the checkout page to enter your shipping information and make the payment. If you have any issues or need assistance, feel free to contact our customer support team.

3. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and online payment platforms such as PayPal. All payments are processed securely to ensure your financial information remains protected.

4. Do you offer international shipping? Yes, we offer international shipping to many countries. During the checkout process, you can enter your address to see if we ship to your location. Please note that international shipping may be subject to additional customs fees or import duties, which are the responsibility of the recipient.

5. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within [number of days] of receiving your order. We will gladly arrange for a return or exchange. For detailed information on our return/exchange policy, please refer to our dedicated Returns & Exchanges page on our website.

6. How do I determine my size? To find the most accurate size for your measurements, we recommend referring to our size guide, which can be found on each product page. The size guide provides detailed measurements and instructions to help you choose the right size. If you need further assistance, you can reach out to our customer support team for personalized sizing advice.

7. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

8. How can I contact your customer support? If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us by emailing trulybrokenco@gmail.com. We strive to respond to all inquiries as soon as possible.

9. Do you offer any discounts or promotions? We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media platforms like Instagram. Keep an eye out for special sales events and limited-time promotions.

10. Do you have a physical store? At the moment, we operate solely as an online store and do not have a physical retail location. This allows us to keep our costs low and offer competitive prices to our customers.

If you have any further questions or need additional information, don't hesitate to reach out to our customer support team. We are dedicated to providing an excellent shopping experience for all our customers.